[Resolved] ACT Fibernet — act-fibernet data connection issue has started once again now today - account no[protected]

c.p.balu

from Coimbatore, Tamil Nadu

Address:

641008

It is strange that even after complaining on 18th may, the problem is not yet solved as on now 20th, may, 2019 (10.40 am).

The disturbance happens frequently and continuing for longer duration with out net connection. Please also see the recent past histories; it happened on 02/05/2019 and restored after (07/05/2019).

Now more than 2 days, but still waiting for the net connection.

The quality goes down day-by-day.

This type of poor quality of service is not expected from the reputed organisations like act.

Was this information helpful?

No (0)

Yes (0)

May 21, 2019

Complaint marked as Resolved

Now today (21/05/2019), we got the information that the connection is restored. Thank you for restoration of net connection after more than 3 days of disconnection. Please see the recent past history and check the quality of service. The previous disconnection happened at 3.15 PM on 07/05/2019. It was restored on the same day. The another disconnection happened at 6.30 PM on 02/05/2019. It was restored at 10.00 AM on 05/05/2019. Kindly try to improve the quality of service.

Related ACT Fibernet reviews

View all 4524 ACT Fibernet Reviews

Comments

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Verified Support

Dear Customer,

We regret the inconvenience caused. Please share your contact number and city name. We will look into this for you.

Regards,
ACT Fibernet

c.p.balu

from Coimbatore, Tamil Nadu

Please do not give the routine response (like share your contact number and city name).

The complaint was made on 17th May, 2019 evening through registered mobile and also on 18th morning through mail (the contact number and address). Therefore, the contact number and address are already captured in the system.

Now today (21/05/2019), we got the information that the connection is restored. Thank you for restoration of net connection after more than 3 days of disconnection.

Please see the recent past history and check the quality of service.

The previous disconnection happened at 3.15 PM on 07/05/2019. It was restored on the same day.

The another disconnection happened at 6.30 PM on 02/05/2019. It was restored at 10.00 AM on 05/05/2019.

Kindly try to improve the quality of service.