[Resolved]  ACT Fibernet — ACT Fibernet Disconnection and refund

I have been ACT user for more than 5years, I have raised ACT Fibernet disconnection request as they are frequesnt disconnections (monthly 1 to 3days downtime) on 2nd Nov Ref No SR[protected], ideally as per thier website they should contact in 48hours but I got a call on this request on 7th Nov at 3:19 pm IST. While I was speaking on the call, I informed them to disconnect but disconnection support team spoke rudely and asked me to the money for month advance when I denied they started speaking rudely. Later I got a message stating that I have changed my decision ie., to continue ACT service and they resolved the ticket . I reponed twice as they repeated same thing.
I called multiple times, they say they connect call to disconnect team but they dont even speak and later close my request stating I have changed my decision.

This is FRAUD, pathetic customer service. They are cheating that I have changed my decision to continue to my service when I actually raised ticket to disconnect on 2nd Nov, now they keep my call on hold or do not pick my call at all.
Was this information helpful?
No (0)
Yes (0)
Nov 7, 2021
Complaint marked as Resolved 
I have called the support again they have disconnected the connection
ACT Fibernet customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    ACT Fibernet
    Customer Care Service
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    ACT Fibernet Phone
    +91 72 8899 9999
    +91 91 2121 2121
    ACT Fibernet Address
    Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
    View Full Information