[Resolved]  ACT Fibernet — Act fibernet pathetic customer service

I have taken the new Act connection on Feb 19. I have paid for ACT lightning plan but after installation ACT Strom plan was reflecting in the app. Then I enquired in customer support they said they will change the plan with 24 hours. I have raised the request on Feb 20 but still no one called back for the issue. I have been calling regularly each day but still no response. After I spoke to the customer service person today (Feb 25) the ticket was closed automatically without any communicating to me and the service person was saying that the plan change will happen on next month only and he was saying he can change but will need additional charges. It is a fault of ACT to activate a plan then the one for what I have paid for. Why should I wait for 10 days when I have paid fully for a plan and use a downgraded one.
Pathetic service from the customer support . These is no intension to resolve the issue and I couldn't find how to escalate higher.