[Resolved]  ACT Fibernet — ACT Fibernet Refund process of my paid amounts (Account No: [protected]))

I am an ACT customer( acc no:[protected]/ mob no. [protected])since January 2021. In my area CX/HT permission problem so Recently I raised a disconnection request to ACT on March 28, 2022. March 30th confirmed disconnected connection. I had already 6 months pack amount (25th Jan 2022 to 25th July 2022), they promised to refund my amount and I agreed for disconnection. Now I waited for 22 days and still there is no refund from their end. I called and mail to them multiple times and there is no proper response. They are delaying too much just to refund my money. There is no proper customer support and they finally end up with the answer "issue forward to concerned team". I am very much disappointed by their action. I want my refund immediately and please provide proper resolution.