[Resolved]  ACT Fibernet — act fibernet refund process of my paid amounts (customer id[protected]

On august have done the payment of 7682.00 rs for my 6 months tariffs, however due to their issues in last 3 months and the bad behaviour of the technicians who visited to restore the connection i decided to deactivate my account and before that have asked them do i recieve the refund for the rest of the months. They said yes. However based on my request on september 4th they disconnected services and said within 5 days they process the refund of 6812.00 it's been almost 15 - 20 days still i did not receive the fund. But whenever i call to check they said it's been processed on sept 4th itself. And when i ask for the refund invoice to liaise with my bank, they are not ready share the details or invoice copy. My sincere request please help me to get my money back as i have already opted other service provider. And i am scared after reading few customer reviews that they won't process the refund.

Please do help me on this. I am okay to take legal action if it's mandatory.