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[Resolved]  ACT Fibernet — agreed to waive off the shifting charges, false agreement

Hi,
I have recently relocated from Koramangala to Benson town and i have requested the ACT guys to disconnect the connection as i was willing to go for another connection but there executive ensured me that they can waive of the shifting charges and requested me to go for ACT alone., now the bill has come and they have charges me the shifting charges and when ask them to waive off based on the earlier commitment given this is what they have to say

Dear Mr Varghese,

Greetings from ACT Fibernet!

We regret the inconvenience caused to you.

As per the update from billing team, waiver cannot be processed. Due to which intimation was given, that shifting charges will be applicable when request was raised.

Note: You can download My ACT APP for your Android and iOS devices Visit: https://goo.gl/bF0mGd & https://goo.gl/V0RD4z respectively.

We are always happy to serve you.

Thanks & Regards,
Rekha

Please look into this...
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Apr 9, 2018
Complaint marked as Resolved 
Mar 08, 2018

Complaint Status

customer support has been notified about the posted complaint.
Verified Support
Mar 09, 2018
ACT Fibernet Customer Care's response
Dear Customer,

We are sorry to know about this. Please share your contact number and city name; we will get in touch with you.

Regards,
ACT Fibernet
Complaint comments  1 CommentShareTweet

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hi
Please find the details
Name: Vargheese Vettukallel
ACCOUNT NO :[protected]
City: Bangalore
Mobile: [protected]
ACT Fibernet Customer Care's response, Mar 10, 2018
Verified Support
Hi Vargh,

Thank you for sharing your details, we will get in touch with you.

Regards,
ACT Fibernet

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    ACT Fibernet
    Customer Care Service
    Customer satisfaction rating
    45%
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    ACT Fibernet Phone
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    +91 91 2121 2121
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    Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
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