[Resolved] ACT Fibernet — Broadband Internet

nsvasan

from Chennai, Tamil Nadu

May 25, 2022

Address:

Nallappa Street, Chromepet, Chennai 600044

I have taken 6 months basic 40 mbps plan from ACT Chennai end February 2022, paid in full, 6 months advance payment. There have been more than 8 disruptions, internet failures so far in these 3 months and still counting. I requested for disconnection and refund of the amount for the future 3 months that am not willing to continue. However, they say, it is not as per the terms and conditions or as per their policy. Every time, the internet connection is failing and a service request is raised and it takes 2 hours to 10 hours for restoration. How can i escalate this and get back my money, as every time the Customer care is asking for 1 last chance and there is no provision to refund, despite so many failures from their side?

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Jun 30, 2022

Complaint marked as Resolved

ACT Fibernet customer support has been notified about the posted complaint.

Verified Support

May 26, 2022

ACT Fibernet Customer Care's response This is not the experience we want you to have. We have put this on priority with our team.

Aug 01, 2022

Updated by nsvasan The issue is not permanently fixed. Again during last week, when there was a power failure for less than 1 hour, the broadband (internet) was down. You may refer the ticket SR[protected] dt.26-Jul-2022. You may note that the Battery didn't provide enough back-up, and this is the same reason given during the past 5 times of internet disruption. Only 1 month left and I will certainly not happy with the service you are providing.

Apr 16, 2024

Updated by nsvasan I hope, many other customers from our street have gone out of ACT. Probably some new customers might have taken connection but they will experience ACT (which do not ACT properly / immediately / timely) and will also quit, like us. IF YOU DO NOT CHANGE THE WAY YOU RESPOND and UNDERSTAND your Customers, You will end up in closing your business / cutting your wings atleast, for sure.