[Resolved]  ACT Fibernet — Disconnect connection permanently

Recently I moved to another location raised a shift request but no response from the team, after 3 days customer care people told me we are unable to shift your connection, so I have raised a permanent close request. But no action till now, trying to connect customer care from last 3 days but it is not connecting and everytime it says I'm in queue don't whole day the same response. I had paid for 6 months in July and raised request on August 13th need to get money from ACT. I think you are blaming customers and taking money.