[Resolved] ACT Fibernet — double payment and no refund | |||||
On jan 13, 2020 i made a payment for my act fibernet connection. I received a message that it was not complete and hence i repeated the payment and within seconds i received a message from the bank only now it appeared the payment had been made twice. I immediately reached out to act with a helpdesk request and received a mail which promised action within 48 hours. It is now 20 days and my issue is unresolved though they have unilaterally closed the helpdesk ticket. I have not received any further communication from the company regarding the resolution process. Was this information helpful? | |||||
Feb 6, 2020 Complaint marked as Resolved An ACT associate reached out to me today. I understand from him the issue has been favourably resolved. I have also verified the same and i am in receipt of the refund. I am very happy with the resolution and steps taken. customer support has been notified about the posted complaint. Verified Support Feb 04, 2020 ACT Fibernet Customer Care's response Dear Valued Customer, We regret the unpleasant experience you've had. Please share your Account ID or Ticket Number for our team to look into the issue. Regards, Team ACT Fibernet | |||||
 1 Comment | |||||
Comments
I'd purchased a pant from meesho, I wasn't satisfied with it so I returned it. The product was collected but the amount isn't refunded. It shows that the refund is processed in the app but the amount hasn't reached us.
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