[Resolved] ACT Fibernet — due amount even after disconnection on last day of the month

Gopu325

from Delhi, Delhi

Address:

Bangalore, Karnataka, 560084

I have requested to disconnect my internet service from august 31 2019 as i was relocating to a different city. Service request no for the same is sr[protected]. It was closed on the same day. I paid for the month of august as it was prepaid and it is supposed to be no due after the disconnection. But it is showing up rs. 319.11 due amount in my account, not sure what these charges for.

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Dec 21, 2019

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2019

ACT Fibernet Customer Care's response Dear Valued Customer,

This is not the experience we want you to have. We have put this on priority with our team.

Regards,

Team ACT Fibernet

Verified Support

Nov 20, 2019

ACT Fibernet Customer Care's response We believe that your mentioned grievance has been resolved. Kindly let us know your feedback. For any further assistance you can contact us on [protected] & helpdesk.[protected]@actcorp.in