[Resolved]  ACT Fibernet — Fake FUP | data consumption| act scam and fraud.

Address:Hyderabad

Act fibernet again started playing old game(scam).

In one day they showing me i have used 1.6TB data, which is not possible with my subscribed plan.

When you speak to customer care they already know this problem but they will try to convince you by give fake knowledge.

But this time guy name Vijay(which is fake name ) was on the desk support call from act was not aware about me i am network engineer. He brings to me a new concept called SyncingServer. He told me that it doesn't matter whatever your plan it is if SyncingServer is on then it can consume more then your plan, lets say if my plan is 100mbps but syncingserver can consume 1gbps.

It's my mistake I am trusting them from last 4years. And not changing internet service provider.
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Nov 28, 2022
Complaint marked as Resolved 
ACT Fibernet customer support has been notified about the posted complaint.
Verified Support
Oct 26, 2022
ACT Fibernet Customer Care's response
This is not the experience we want you to have. Please share your account ID. We will assist you.
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