[Resolved]  ACT Fibernet — false fup usage

Website:actcorp.in

I am a user of ACT from today oct 15 morning and the FUP usage shows I have used 15 gb but in my mobile the wifi usage since sept 15 was 2.6gb and in my computer the usage was 1.1gb and I have also checked my in my router settings and found that there aren't any snooper only 2 devices are connected so, if we add all the usage it may be around 3 to 3.5 gb because the wifi usage in my mobile includes all other wifis I have used in the previous month. So if we I genuine the usage would be in between 2.5 to 3 gb today but the usage details in the act login page shows that I have used over 15gb, if this continues I would reach my fup limit in 5 to 10 days .

I hope you would solve my problem as soon as possible because I am not ready to pay for the data which I have not used.
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Nov 10, 2017
Complaint marked as Resolved 
I have call the act customer care more than 5 times and when I requested for a refund for the rest of 5 months they have send an executive to my home he to didn't know what the problem was but after that the problem has been stopped and I think they are doing this willingly because some customers wouldn't mind checking the f u p usage and would later on pay for the flexybytes so I would suggest the act customers to be with presence of mind and check their daily f u p usage
customer support has been notified about the posted complaint.
Verified Support
Oct 17, 2017
ACT Fibernet Customer Care's response
Hi Rohit,

We are sorry for this. Please share your contact number and city name; we will get in touch with you.

Regards,
ACT Fibernet
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