[Resolved] ACT Fibernet — false information and non intimation of refund

Uday Kumar kanna

Address:

Rangareddy, Andhra Pradesh, 500068

ACT sales person SURESH (Mobile No: [protected]) has consulted me regarding new connection and assured that it would be done with in 1 week. Its been more than 2 weeks now till now no one has consulted me back he has collected an amount of Rs.797/- . He will not respond to the calls after payment. The issue has been reported to ACT Customer care but i didn't get any confirmation on my refund till now. They have wasted my 2 weeks of time and now are not refunding the amount. Suitable action may be taken on the sales agent and also on ACT.
They have assigned A/C No:[protected]

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Apr 6, 2020

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2020

ACT Fibernet Customer Care's response Hi Uday Kumar kanna,

We regret the inconvenience caused. Please be assured that our team is looking into this.

Verified Support

Mar 01, 2020

ACT Fibernet Customer Care's response Hi Uday Kumar Kanna,

We would like to inform you that your refund has been initiated and you will receive your refund in 7 working days.