[Resolved]  ACT Fibernet — False statement passed for cheque bounce

Address:

Bangalore, Karnataka

Attaching the whole mail Hello, I had sent out a mail a few days ago addressing my issue however there were a couple of calls again for the payment of my connection and today i, e. on 10/10/2014 a representative of yours had come for activation of my connection and when he checked with dont know which team he went back saying that as there is a dispute will come back with the cheque which was BOUNCED for insufficient funds but he did not turn up. And its just not that i want the cheque back i want to know why was that statement was passed saying that the cheque was bounced due to insufficient funds and would require a proof for the same. So if you nodal officers and your appellate officers are sleeping on this issue and are least bothered would luv to address it to a few newspapers If you do not revert back to this mail or address this issue then would proactively think that the statement given by you all was fake and made no sense, and would like an compensation for insulting a customer and hurting sentiments by passing false statments by your company Regards, Ruhul Amin Gaima [protected]@ [protected] [protected] Forwarded message[protected] From: Ruhul Amin <[protected]@gmail.com> Date: Mon, Oct 6, 2014 at 1:53 PM Subject: Fwd: False communication of cheque bounce To: [protected]@acttv.in, [protected]@acttv.in Cc: appellate.[protected]@acttv.in Please Ignore the earlier mail as it went without an attachment Hello, To start the story all over again had taken a broadband connection from your company on 3rd of Sep 2014 and issued a cheque for advance rental and activation charge cheque amount was Rs.1679 for account no 983419. The installation was speedy and started within 24 hours. The darker side of the story started on Sep 19th 2014 with a sms and following up with an email saying that services have been disconnected due to cheque bounce. After which contacted by bank who claimed that there was no cheque presented at all from any company at all and for a fact there was only one cheque issued by me in the whole month of September and that was for your company. Tried calling customer service to get a clarity on the cheque bounce and was shocked to know that the accounts team has mentioned that the cheque bounce was due to insufficient funds. Then was where the harassment started where retention and your payment team started calling and insulting saying your cheque is bounced due to insufficient funds and we require the payment after speaking to various customer service reps every time getting a different answer saying that the finance team has destroyed the cheque, the cheque will be sent to you on your communication address and a nodal team officer shahankh has also mentioned saying we have the copy of the cheque and will be mailed to you on your email address spoken to the area manager kumar of Koramangala for the same also he had mentioned however till date there has been no one to resolve this issue. As a genuine customer as soon as the bill was generated have made an online payment for the said amount however the retention team says this is not the amount that had to be paid for activation of your services Im real very upset with the kind of services and customer service act has provided for a customer and again till date no one knows where the cheque is so if your company is true and genuine please look into this issue or else will be taking this issue up with social media and media to get a resolution for the same and further would not be of any interest o[censored]sing your services you can suspend and terminate my connection. Ive had a hard time using your services and ive even paid for not using your services so have also full rights to demand for a compensation. Regards, Ruhul Amin Gaima [protected]@ [protected]