ACT Fibernet — Frequent internet issues

Act Account:[protected]
Name: K L N Naga Aditya

Vijayawada ACT fiber:

To start with, we are facing internet connection issue very frequently. Minimum of two issues a month. There is an issue again since yesterday morning and when I contacted the customer support of ACT fiber they asked me to wait for 24 hours which is today (Sep 17th )morning. No technician came till morning and I again contacted customer care at 11:00 AM and they confirmed that issue will be fixed in half an hour. And that half an hour for them is not complete even now ( Sep 17th 3:00 PM )
Now, I'm under lot of pressure, working from home, having no internet and being answerable to my company. I again called ACT customer support and asked for update a gentleman named Salman answered my call and simply asked me to wait till evening. I asked to connect me to their manager and that's it the call went blank from then suddenly they got technical issues, I stayed on that blank call for 20mins and it got disconnected.
To my inconvenience, I again called the customer support and another gentleman is informing me that they cannot confirm the particular time by when the issue will be resolved. I asked for the maximum time and he told it might take another 24 hours which means three straight days without internet when working from home is soo much pain and inconvenience.

We are facing this frequently since last year but now it really is testing our patience. We are paying the complete amount even while we are not getting internet everyday.
These super powerful ACT people will disconnect the internet if their customers don't pay the bill on time and they don't even know how to resolve the issue quickly.
Their customer service agents are so reckless and arrogant.
Very dissatisfied and disappointed.