[Resolved] ACT Fibernet — Gx box installation not done.. by ACT ..but payment done 2200
M
Madhoooo
from Medavakkam, Tamil Nadu
Sep 21, 2022
Sep 22, 2022
This thread was updated on Sep 22, 2022
Address:
Kanchipuram, Tamil Nadu
We registered for GX box installation on 15 sep 2022.. The customer service people told me to pay ₹2200 for installation to start the process..They said box will be installed by 21 st September.. But they closed the ticket without installation.I need an installation asap…ticket no isSR[protected] it’s really frustrating as we need Internet for WFH..
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Oct 24, 2022
Complaint marked as Resolved
ACT Fibernet customer support has been notified about the posted complaint.
Sep 21, 2022
Updated by Madhoooo We registered for GX box installation on 15 sep 2022.. The customer service people told me to pay ₹2200 for installation to start the process..They said box will be installed by 21 st September.. But they closed the ticket without installation.technician didn’t contacted us..whenever I speak to customer service they say we will escalate ur request..but work is not done..I need an installation asap…ticket no isSR[protected] it’s really frustrating as we need Internet for WFH.
Verified Support
Sep 22, 2022
ACT Fibernet Customer Care's response The inconvenience caused is deeply regretted, Please be assured that our team is trying its best to rectify the problem at the earliest.
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