ACT Fibernet — frequent internet disconnection

Address:Hyderabad, Telangana, 500032

I am writing to express my dissatisfaction with the internet connection provided by your company in my area.

In your brochure you had mentioned that your company uses technology that guarantees uninterrupted internet connection. However, this does not seem to be true.

Many people – including me – have been facing poor connectivity problems for a few weeks. Sometimes we can’t connect to the internet. At other times, the connection is ridiculously slow.

As you know, a lot of people now work from their homes. They need a stable internet connection to maintain their productivity. Because of poor connectivity, they can’t send finished assignments to their clients on time. This affects their credibility as a freelancer. Frequent disconnections also affect people who do video conferencing online. If they get disconnected frequently, it affects their work.

Tickets registered in last 1 month for disconnection:
- [protected]
- [protected]
- [protected],
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Dear Valued Customer,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

Regards,
ACT Fibernet
I have shared the details in twitter, support email twice or thrice, but you dont care to do anything about it.

I cannot share my contact number here. The account number is[protected]. Please contact on the registered number for this account.

If you so value the customers then request you to permanently rectify the frequent disconnection in Journalist’s Colony, Gachibowli, Hyderabad. Almost 40-50 families are facing the same issue almost every 2 days. We are sick of raising tickets. Even customer care is not responsive.

I don’t understand what as a company you are going to acheive upsetting such huge number of customers.

If you do have monopoly in this area, please realize it does not take much time for us to shift to other services someday.

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