ACT Fibernet — improper customer service

Manoj Netha

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

I have raised a ticket regarding connectivity issue on 13/03/2014 11:00 afternoon beam tech support had came and examined and said cable is to be replaced. he said it will be replaced on 15/03/2014. if i call the customer service they are telling that it will be solved din 24 hours every time i call them. I have called more than 25 times but they are saying that "your complaint has given high priority" but no one turn's up to solve the problem.

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Comments

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Verified Support

Hi Manoj,

We are extremely sorry for the incontinence. Kindly share your customer ID or registered contact number with us so that our team can help you in resolving the issue ASAP. We assure you that the issue will get resolved at the earliest.

Regards,
Beam Fiber

bethamajay

I also had the similar experience with Beam. They always say, we have given "High Priority" to your request. But they never resolve it. The most useless service.