[Resolved]  ACT Fibernet — installation not done even after 12 days of requesting

Address:Bengaluru

When we ask for the connection request, they will say it will be done within 3/4 days, once you pay and agree to the act person, they will not respond to the call or messages, and if i tried to contact customer care they will disconnect call without even listening, if they listen to the complaint they will put call on hold and vanish.
Worst customer service

I even tried mailing customer service, no reply even after 4 days, where they claim, they will honor within 24/48 hrs.

And there is no way we can track when the installation will be done.

Money should be given when we request connection only, but they will not be ready to complete installation even after many days of waiting.
Was this information helpful?
No (0)
Yes (0)
Aug 9, 2021
Complaint marked as Resolved 
ACT Fibernet customer support has been notified about the posted complaint.
Verified Support
Jun 05, 2020
ACT Fibernet Customer Care's response
Dear Customer,

We regret the inconvenience caused. Please be assured that our team is looking into this.

Thank you,

Team ACT Fibernet
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    ACT Fibernet
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    56%
    Complaints
    4524
    Pending
    514
    Resolved
    2325
    ACT Fibernet Phone
    +91 91 2121 2121
    +91 72 8899 9999
    ACT Fibernet Address
    Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
    View all ACT Fibernet contact information