[Resolved]  ACT Fibernet — Internet disconnected for 5 consecutive days

Address:

Chennai

My internet connection has not been working for 4 consecutive days. The customer staff is very insensitive.

This particular connection is for my cafe. Used for billing, and for customers internet access.

I'm forced to ask my employees to use their hotspot to make keep our cafe online on aggregator websites.

I have also observed, that every other internet provider can keep services interrupted post the storms.

But ACT has the most lethargic attitude towards consumers grievances.

I'm shocked and astonished by their attitude towards customer service.

Their App deliberately avoids letting the customer find a number to call.

And the hotline toll free numbers keeps getting disconnected on queue. And if somehow we get connected with an agent, you will be given answers like 'It will take time, what can we do?', 'Its because of the storm sir, we are facing issues'.

I mean, for how many days? If the company is so keen on raising invoices, billed for all 30 days of the month, shouldn't they rush to keep services uninterrupted?

On an averages, I have faced such outages atleast 4 days in a month since the day I got the connection.

The company should be stripped of their license.