[Resolved]  ACT Fibernet — internet disconnectivity issue

Last week raised a internet connectivity issue (Ticket no : [protected]) and they took 4 days to resolve it. I tried reaching the support team but never get into the call. I sent mails to support team [protected]@actcorp.in but never get any response. I also included nodal officer and other authority persons for hyderabad location nodalofficer. [protected]@actcorp.in;appellate. [protected]@actcorp.in but still no response. Finally it got resolved.
Again yesterday the problem started again, ticket no : [protected], they call'd me this morning that the issue is resolved. But when i check still the issue was there.

When i called again the support team (Waited for 30 mins to connect with them) and they said server is down we cant view your ticket call us after 30 mins).

I sent couple of mails to discontinue my connection, as i am fed up of following up with them. My office works goes from home only and this issue has mentally disturbed me. No permanent solutions they are providing and not disconnecting my service.