[Resolved] ACT Fibernet — internet disconnectivity issue | |
Last week raised a internet connectivity issue (Ticket no : [protected]) and they took 4 days to resolve it. I tried reaching the support team but never get into the call. I sent mails to support team [protected]@actcorp.in but never get any response. I also included nodal officer and other authority persons for hyderabad location nodalofficer. [protected]@actcorp.in;appellate. [protected]@actcorp.in but still no response. Finally it got resolved. Again yesterday the problem started again, ticket no : [protected], they call'd me this morning that the issue is resolved. But when i check still the issue was there. When i called again the support team (Waited for 30 mins to connect with them) and they said server is down we cant view your ticket call us after 30 mins). I sent couple of mails to discontinue my connection, as i am fed up of following up with them. My office works goes from home only and this issue has mentally disturbed me. No permanent solutions they are providing and not disconnecting my service. Was this information helpful? | |
Nov 27, 2018 Complaint marked as Resolved customer support has been notified about the posted complaint. Verified Support Oct 17, 2018 ACT Fibernet Customer Care's response Hi Khaja Sharief, We regret the inconvenience caused. Please be assured that our team is looking into this. Regards, ACT Fibernet Verified Support Oct 22, 2018 ACT Fibernet Customer Care's response Hi Khaja Sharief, We believe that your mentioned grievance has been resolved. Kindly let us know your feedback. For any further assistance use our Mobile App (http://is.gd/actapp ) or mail us on: [protected]@actcorp.in. Regards, ACT Fibernet | |
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Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
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