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ACT Fibernet — internet unavailable

I took New internet connection with ACT fibernet on 06/2/19.
I submitted request via ACT website and i paid for a month and took 40Mbps connection.
I cannot access internet as of 06/08/2019. I have called numerous times to the call center all the times hitting the waiting line with no one answering. I tried online chat which gave me a request number(included in email below)
I've been sending emails to the support group and the nodal officer but no response. Not even acknowledgement over email.

Is there any regulation on these broadband services on how much time they can take to service a consumer?
I am paying for the service that's broke and the service provider isn't even acknowledging the problem, Can anyone suggest how i can proceed. I should ideally get refund or compensation for the time lost, but probably won't get it.

Email I sent to the support team and Nodal officer

Hello,

I am utterly disappointed with ACT support system. I had very urgent need of e-signing some documents related to my Job but i couldn't access internet since last Saturday.

I tried reaching below support numbers
4 times to the number, +[protected] and ended up staying more than 15 mins waiting on call before disconnecting.
8 times to the number, +91 [protected] and ended up staying more than 15 mins to speak to customer care but no luck.

I called the ACT agent that i took the connection @ +91 [protected] and the contact that did the installation at my home +91 [protected], didn't help as well.

How long do you expect me to stay put with out service? I also want refund to the days service is not restored.

Can anyone respond?

Thanks
Sudheer

Complaint Status


[Jun 16, 2019] customer support has been notified about the posted complaint.
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    Customer satisfaction rating
    43%
    Complaints
    2896
    Pending
    770
    Resolved
    1044
    phone
    +91 72 8899 9999
    +91 91 2121 2121
    location
    Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010