My parents have ACT fibernet from last 6 months. They shifted to new house and the connection is shifted, the ACT guy didn't inform about shifting charges and they were also not aware of this. but the charges are levied in the bill and its disconnected as its not paid. its a prepaid connection so they don't check bills.
when contacted the nearby ACT service centre, they informed about bill and they paid but the connection didnt work even after payment.
We called customer care and raised multiple complaints. The executive kept on saying that he will come and visit but didnt come even after a week,
We again called ACT customer care, a person called Zavid spoke rude by saying you should not call the person when he is not coming but you should call us to followup.
I asked if these 2 weeks will be added to total validity period. he replied rude as its not at all possible. He could have said its not possible.
He said ACT process is tough to understand and you cannot understand.
The registered mobile number for ACT connection is [protected]
This is totally unacceptable. ACT should properly train its customer care people as the customers are not well educated always.
Senior citizens and uneducated people will not be wise enough to talk with such talented and smart and harsh speaking customer care executives. Was this information helpful? | 
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