ACT Fibernet — Junction box not removed from my house

ACT installed Junction box at my house. Since then we have been experiencing power outages. I have spoken to their customer care executives many times but there is no response from their side. We have been facing many problems. I have already told to repair persons who come and give connection to new customers to remove it but they will say that they will come next day but they won't show up despite calling many times. You people are acting like leeches. ACT customer care is the worst. Very bad experience.