ACT Fibernet — miss sell of services and no refund

Rupal0205

from Mumbai, Maharashtra

Address:

Bangalore, Karnataka, 562125

Act sales representative visited my house where i had newly shifted and sold me internet package for 3 months and took my documents and amount of rs. 3750.00 before payment i asked if they had tie up with the builder to provide services and he said yes when they did not have tie up or authority to sell internet in the building. As builder did not allow i immediately called and cancelled the account before installation. I was told refund with process within 7 working days. Also i was asked to email to their refund dept at [protected]@incredible. Actcorp.in which i did and no acknowledgement to email. Since then i have been calling customer services and each week they give me same answer of it will take 15 more days. I have spoken to the sales person, manager, billing team and customer service team and still don't have my refund.

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customer support has been notified about the posted complaint.

Verified Support

Aug 05, 2019

ACT Fibernet Customer Care's response Dear Rupal,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

Regards,
ACT Fibernet

Aug 05, 2019

Updated by Rupal0205 I don't share mobile number on website. My ACT account number is[protected]. 2 complaints are registered already. Bangalore

Aug 13, 2019

Updated by Rupal0205 5th August to today; I have not got a single call from ACT and nor have I got refund. I am asking for interest on my 3750 that ACT has taken for a service that is not provided. I am not sure why a refund of account that was mis sold take 30 days???
If I call customer support they refuse to give to a manager and hang up and I have called the sales person who took money and his manager and all keep saying SORRY with no action at all. Please help.

Regards,
Rupal Rawal

Aug 15, 2019

Updated by Rupal0205 So far I have made 5 calls and sent 3 email to their refund dept as advised. 3 SR# are raised and every time I call customer service they speak as though they are taking request for first time and give TAT of 15 days for refund. Its more than 1 month and for an account that never started and was cancelled immediately after set up as they don't have tie up with builder they have refund time of 15 days. Today again someone called and spoke as if the refund request is entered by him. No manager comes on call when requested and customer service agent hangs up call. Also they give reason that they were trying to solve issue so refund is not processed. What were they trying to solve on a cancelled and never activated account and if they were HOW as I have not got any call from 30 days.

I can provide all recordings and emails and now need interest for blocked 4000 for a service that is never started. I intend to go on all social media sites and post this fraud for ACT.

Aug 22, 2019

Updated by Rupal0205 This is still pending. Team Akosha I need some help and action here. Now without any refund they have closed all tickets that were open for refund. I think this is some fraud by ACT to gather free money. Whenever I update complaint I get a call with standard sorry and we will refund in 7 days. 2 emails are sent along 6 back details when I had included it in the first email I sent on July 18th. Sure to back details being on email I am unable to attach it on complaint. Twice they called saying they are processing refund and again I get an email asking bank details. This is rediculous as it's 40 days and no refund for services or account that never started.

Team Akosha is there a way for me to further escalate this?

Aug 23, 2019

Updated by Rupal0205 Again they emailed stating SR closed and refund processed when no refund is received

Dear Customer, Your ticket no SR[protected] is closed. Please share your feedback on https://soa.actcorp.in/fb/csat.php?type=SR&id1=[protected]&id2=SR[protected] To REOPEN the Ticket Reply N to [protected]. Download the ACT Fibernet App to experience one stop solution to all your account management needs. Team ACT Fibernet.