ACT Fibernet — Money not refunded and False closing of complaint as resolved with even calling me

Address:

New No 80 Old No 231 Peters Road Roayapettah Chennai 600014

Acc No :[protected]
Ref SR[protected]
I took act service on the month of October and faced quite a lot of issues with disconnection but was still using the same suddenly one day a call came stating no junction box provision in your are hence we raise a request to disconnect your connection like this
(You act service is deactivated due to CX/HT services )

But i payed them for 3 month for which i was promised to be given the amount which I didn’t get till now as i used the connection for less than 10 days.

I made repeated calls to get my money back for which they said its processed and will get my money by 7 days and for 3 weeks I didn’t receive any but now when i call them they said I’m not eligible for refund ( But the fact is they raised a request and disconnect my connection and also took my modem and all ) but till now they haven’t credited my money.

Now the have said they will open my complaint again Ref SR[protected]

Now my complaint are closed without even from a call from act end kindly return my money back and I have also returned the modem ( attaching the receipt for the same )

Its you guys who have closed my connection as no junction box feasibility not me so return the money back