[Resolved]  ACT Fibernet — Network connectivity issue and poor resolution

Address:

Bangalore

My internet stopped working on 16 Nov and I've immediately raised a service request. Based on complaint the status remains still open and customer care team says that the issue has escalated but no further action. This is not new to me, since the connection will be active for 1-2 days and network down for a week. They a need a bill payment within 15th of every month, but they are honouring this kind of pathetic service. I'm really disgusted with this ISP connection. Every day I've to follow up with customer care to check for status, perhaps their answer will be same as every day.