ACT Fibernet — New connection router

Vijay-115

from Secunderabad, Telangana

Oct 24, 2021

Address:

Rampally secunderabad

New broadband connection

Applied for new connection with router
Plan details 75mbps 6 months (5+1)

They told me to choose between router
Tp link archer c5 / archer c20

Cost c5 1699 rs, . c20 999 rs

I chose archer c5 ( Plan and router details in photo attached)

During installation they gave me router tp link archer c20 ( photo attached)

I complained about this to coustomer care numerous times since 2 months from my install date but they never responded never replaced the router

Pls resolve this issue asap

+2 photos

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ACT Fibernet customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2021

ACT Fibernet Customer Care's response Hi Vijay, We regret the unpleasant experience you've had. We have your details and will get in touch with you.

Nov 12, 2021

Updated by Vijay-115 coustomer care called i explained the problem again
technician visited my house they told they will either replace router or refund the excess amount for the router but still no response from them
i dont know why this issue is taking so long to resolve

Nov 20, 2021

Updated by Vijay-115 still waiting for issue to resolve