[Resolved]  ACT Fibernet — No internet

I don't have internet since 3 days and this happens every month. Every month I spend atleast one or 2 days without internet and they always have the same reason "One of the data link is not working". I don't know how delicate their data links actually are that they get damaged every month.

And the customer service is the worst, I've been put on hold by the customer service as I'm typing this complaint and it's been more than 40 minutes.

I'm definitely switching after this.
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Jan 14, 2022
Complaint marked as Resolved 
ACT Fibernet customer support has been notified about the posted complaint.
Verified Support
Dec 13, 2021
ACT Fibernet Customer Care's response
Hi, Please share your city name so that we can assist you.
Complaint comments 

Comments

Hi, We regret the inconvenience caused. We will arrange a call back from our concerned team.
I don't have internet since morning and this happens every month. Every month I spend atleast one or 2 days without internet. Slowly I am losing trust on Act

I'm definitely switching after this.
I don't have internet since morning and this happens every month. Every month I spend atleast one or 2 days without internet. Slowly I am losing trust on Act

I'm definitely switching after this.
I don't have internet since morning and this happens every month. Every month I spend atleast one or 2 days without internet. Slowly I am losing trust on Act

I'm definitely switching after this.

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