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ACT Fibernet — no refund for failed payment transaction

I have made a payment Rs 4381 for getting a new internet connection
During payment the money got deducted from my bank account but the
transaction failed with blank page. I didn't get any payment receipt from ACT as well.

I waited for more than 15 days but the money is not still refunded

Transaction ID: BIL/ONL/[protected]/Atria Conv/ACTTV_RICI81647

Every time when I call the helpdesk, they say concern team will respond but not received a single call or an email for the past 16 days on this and no clue on my compliant status as well

Complaint Status


[Nov 20, 2019] customer support has been notified about the posted complaint.
Verified Support
ACT Fibernet Customer Care's response Nov 21, 2019
Hi Srikar,

Sorry for an unpleasant experience. we will check the issue and get back to you with a resolution.Please share your contact number and city name
Updated by Srikar Nookala Nov 26, 2019
City: Hyderabad
No : [protected]
Updated by Srikar Nookala Nov 27, 2019
Please provide resolution
Complaint comments  1 Comment     Updated: ShareTweet

Comments

Dear Sir/Mam please complaint here against any internet service provider
Government website link => pgportal.gov.in

=> Click here to sign up => pgportal.gov.in

=> After Register Your Account and Login your Account

=> Lodge Public Grievance

=> click on I agree that my grievance does not fall in any of the above listed categories

=> Please select a Ministry/Department/State Government => Telecommunication

=> select main category broadband related

=> if no isp found in service provider list. change main category to others

=> Description

=> security code

=> submit

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