ACT Fibernet — no refund for failed payment transaction

Srikar Nookala

from Mumbai, Maharashtra

Address:

Ranga Reddy, Andhra Pradesh, 500049

I have made a payment Rs 4381 for getting a new internet connection
During payment the money got deducted from my bank account but the
transaction failed with blank page. I didn't get any payment receipt from ACT as well.

I waited for more than 15 days but the money is not still refunded

Transaction ID: BIL/ONL/[protected]/Atria Conv/ACTTV_RICI81647

Every time when I call the helpdesk, they say concern team will respond but not received a single call or an email for the past 16 days on this and no clue on my compliant status as well

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customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2019

ACT Fibernet Customer Care's response Hi Srikar,

Sorry for an unpleasant experience. we will check the issue and get back to you with a resolution.Please share your contact number and city name

Nov 26, 2019

Updated by Srikar Nookala City: Hyderabad
No : [protected]

Nov 27, 2019

Updated by Srikar Nookala Please provide resolution

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Comments

dotindia

from New Delhi, Delhi

Dear Sir/Mam please complaint here against any internet service provider
Government website link => pgportal.gov.in

=> Click here to sign up => pgportal.gov.in

=> After Register Your Account and Login your Account

=> Lodge Public Grievance

=> click on I agree that my grievance does not fall in any of the above listed categories

=> Please select a Ministry/Department/State Government => Telecommunication

=> select main category broadband related

=> if no isp found in service provider list. change main category to others

=> Description

=> security code

=> submit