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[Resolved]  ACT Fibernet — OTT box is received and still that refund process not started yet

What you guys thought about customers, have raised the request on 26 sept 2021 for disconnection and it got disconnected and have returned OTT box by 7 th oct and on 14th Oct they itself reconnected and if I call now they will say there is no refund process and have again raised for disconnection, what the hell you guys thought about the customers are you playing this 420 game? You people already loosing the business if I won't get my refund I'll teach you guys a lesson
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Nov 26, 2021
Complaint marked as Resolved 
ACT Fibernet customer support has been notified about the posted complaint.
Verified Support
Oct 18, 2021
ACT Fibernet Customer Care's response
Hi, We regret the inconvenience caused. Please share your account number for us to assist you further.
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Yes, same issue to me, they are playing games with customers and blaming us.

my account number:
Hyd acc number:[protected]
Act[protected]_5g

i have asked and took two times conformation with their customer care executives they clearly told, refund will automatically credited to your account once disconnected, its already one week gone, i am raising ticket and they are closing with out solution, now they are saying"we dont know who told you about refund" its really strange we called their customer care number and spoke to them but these people dont know about their customer care number.

i have taken one year package and i have the balance of 5081rs approx, but now they are playing with irresponsible games, am the customer since 2014 ( its old name Beam tel).

one week back some one called and talked very rashly, he dont know abou thier " customers executive are talking with thier customer care numbers only, he said dont know who spoke with you, we dont know from which number they called"

its really very worst worst service they are giving,

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