ACT Fibernet — Payment issue

I have done the payment of Rs. 3886 for my act fibernet connection[protected] on 16th Jan 2022 using net banking from my sbi a/c,

The amount has been successfully debited from my bank a/c, however, the same has not been credited in the act records, I have been following up with act helpline no. Since more than a month now, but all invain, i managed to log a complain, it was closed without my information & my internet connection was suspended.

I again managed to send an email to nodal officer with my problem, i was given another tkt, still No action has been done.

These people are asking me to repay the bill again Inspite of sharing them the details of transaction. Act FIBRENET is a fraudulent service provider with worst customer Cärê service.Inspite of paying the fee my connection stands disconnected.

Now I don’t want to continue with this connection and want my money to be refunded.

I request the concerned person to look at my case & get this resolved asap.