ACT Fibernet — reconnection challenges with act

Balakrishnan Sreenivasan

Address:

Bangalore, Karnataka, 560069

Hello,

I initiated reconnection of my act connection (Account number[protected] this tuesday (17th march) and customer service is really horrible. First problem is - i can't reach customer service, second problem is i get a call from them when i send an email asking if the problem is resolved and when i say it is not resolved they promise action and nothing happens.

Yesterday morning i made payment of 7k (6 months + 1 month free plan) thinking that may be the reason, but till now the connection hasn't been restored and i don't know what is the action plan.

Due to covid - we are all compelled to work from home and i don't know if i can wait any longer as internet connection is very much necessary for my work.

I request act to either close my account and refund the amount i have paid or ensure my connection is resumed and everything resolved by 21st march.

Regards
Bala

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Verified Support

Mar 25, 2020

ACT Fibernet Customer Care's response Hi Balakrishnan,

Hi, we believe that your mentioned grievance has been resolved. Kindly let us know your feedback. For any further assistance, you can contact us on [protected] & helpdesk.[protected]@actcorp.in and we will be at your assistance.

Regards,
Team ACT

Apr 02, 2020

Updated by Balakrishnan Sreenivasan Unfortunately the resolution was only temporary. Within a few days o[censored]sage, the Owner of the building where ACT has put the box (Fiber to LAN box) has cut all the LAN cables and My connection is disconnected for last 4-5 days. This is really frustrating and I dont know why I am sticking behind ACT despite all the poor customer service. Kindly look into this and fix this ASAP as in COVID situation work from home is becoming difficult due to inconsistency in internet connectivity. Account number is[protected]

Bala