ACT Fibernet — Refund

Gade Gade

Oct 29, 2021

Address:

Hyderabad

My account number:
Hyd acc number:[protected]
Act[protected]_5g

i have asked and took two times conformation with their customer care executives they clearly told, refund will automatically credited to your account once disconnected, its already one week gone, i am raising ticket and they are closing with out intimation, now they are saying"we dont know who told you about refund" its really strange we called their customer care number and spoke to them but these people dont know about their customer care number.

i have taken one year package and i have the balance of 5081rs approx, but now they are playing with irresponsible games, am the customer since 2014 ( its old name Beam tel).

one week back some one called and talked very rashly, he dont know abou thier " customers executives are talking with thier customer care numbers only, no other people using thier customer care number, he said dont know who spoke with you, we dont know from which number they called"

its really very worst worst service they are giving,

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ACT Fibernet customer support has been notified about the posted complaint.

Oct 29, 2021

Updated by Gade Gade i will share my voice recordings which i have taken refund clarification before disconnected with your customer care executives

Verified Support

Oct 29, 2021

ACT Fibernet Customer Care's response Hi, We regret the unpleasant experience you've had. We have your details and will get in touch with you.

Oct 31, 2021

Updated by Gade Gade 16th oct 2021 time 7:34AM i had a conversation with your customr care executive about first time refund conformation, they clearly said " refund will give you " you can check the call logs
16Tth Oct 2021 time 3:00PM, 2nd time conformation about refund from your executive, you can check my call log
19th Oct 2021 spoke to your customer care person, they said " download the ACT app and raise disconnection, after disconnected again call to us and raise refund request "
23rd Oct 2021 connection Disconnected
23rd Oct 2021 refund request registered with Ref SR[protected]
25th Oct 2021 my ticket has been closed by you
26th Oct 2021 ticket re-opened by me
27th Oct 2021 ticket closed without intimation/solution by you
28th Oct 2021 ticket re-opened by me
29th Oct 2021 ticket closed without intimation by you
29th Oct 2021 ticket re-opened by me
30th Oct 2021 ticket closed without intimation by you
30th Oct 2021 ticket re-opened by me
30th Oct 2021 time 4:23PM, called to your customer care and she said
"our manager will get back you with in 4 hours" but still no response

you can check all my call logs, i have raised a disconnected request after got refund conformation from your executives, but dont know now what happened why they are blaming me