[Resolved] ACT Fibernet — Refund

Madhubabu Mynampati

Dec 21, 2021

Address:

Mithila Nagar, Ks infra willow residency

Hi,

My name is Madhubabu Mynampati. account id[protected] from hyderabad. I took a new connection and paid for 6 months. Due to poor connectivity I have terminated my connection within 10 days. But I have not received my refund yet. During termination they said I'll get refund and a person will call back about the refund amount. But no one called. its been 15 days and now they are telling me I am not eligible for refund. They can transfer the money to another account. Pathetic response from customer support agents and they dont even know anything about the process and no escalation process at company.

Please resolve the issue as soon as possible. Please refund my money ASAP

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Jan 22, 2022

Complaint marked as Resolved

ACT Fibernet customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2021

ACT Fibernet Customer Care's response Hi Madhubabu, We regret the unpleasant experience you've had. We have your details and will get in touch with you.