[Resolved]  ACT Fibernet — refund not received

Address:560078
Website:[email protected]

Sir,
I sought for ACT internet facility and the Engineer instructed me to make online payment for 6 months rental of Rs 7498 without checking feasibility of installation. Later the Technical department mentioned that installation cannot be done in my building.
I reached out to them for refund. It has been over a month now and have still not received refund.
Details of ACT compliant reference - Ref # [protected]

Regards,
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Aug 21, 2018
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Jul 16, 2018
ACT Fibernet Customer Care's response
Dear Valued Customer,

We regret the inconvenience caused. Please be assured that our team is looking into this.

Regards,
ACT Fibernet
Verified Support
Jul 21, 2018
ACT Fibernet Customer Care's response
Dear Valued Customer,

We regret the inconvenience caused. Please be assured that our team is looking into this.

Regards,
ACT Fibernet
Complaint comments 

Comments

I have the same complaint. It's been 75 days since I paid the amount. They said there is no option to give connection and raise a ticket to get the refund. Still, I did not get the refund amount. It's the worst service provider.
getting frustration.
ACT Fibernet Customer Care's response, Jul 21, 2018
Verified Support
Dear Valued Customer,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

Regards,
ACT Fibernet

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