[Resolved] ACT Fibernet — regarding new connection refund

gmadhavi

from Mumbai, Maharashtra

Address:

3rd Floor, Satyanarayana Enclave, Icon Block, Above Reliance Digital, Madeenaguda, Hyderabad, Telangana

We prepaid 6 months of bill for new connection on 20/july/2019. But the connection is not given till date. We raised complaint so many complaints on this problem and also approach the company directly. Everytime they are telling some cock and bull stories which we wait for almost one month. Then after they told refund the money very soon. But we didnot receive any amount and we waste our money (Petrol expenses every time to reach company) and time.
So please make sure our money has to be refunded as early as possible.

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Sep 11, 2019

Complaint marked as Resolved

we don't know what the internal steps taken by company to resolve this issue. we didnot receive any email or phone from them. But ultimately the issue is resolved.

customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2019

ACT Fibernet Customer Care's response Dear Valued Customer,

This is not the experience we want you to have. We have put this on priority with our team.

Regards,

Team ACT Fibernet

Sep 10, 2019

Updated by gmadhavi what is is way. how many days we have to wait. this is not one time, or two times. is this your priority to resolve an issue with high priority. we also do not want this kind of experience from ACT.

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Comments

dotindia

from New Delhi, Delhi

Dear Sir/Mam please complaint here against any internet service provider
Government website link => pgportal.gov.in

=> Click here to sign up => pgportal.gov.in

=> After Register Your Account and Login your Account

=> Lodge Public Grievance

=> click on I agree that my grievance does not fall in any of the above listed categories

=> Concerned authority of grievance

=> click on Central Government

=>select Ministry/Department => Telecommunication

=> Description

=> security code

=> submit