[Resolved]  ACT Fibernet — swindling money

Address:Bangalore, Karnataka, 560016
Website:www.actcorp.in

I've been using this fibernet connection for 3+ yrs now. Recently i shifted my house and requested for a relocation of connection. I've been waiting for almost 3 weeks now, they have not given me connection yet. Every time i call up customer care, i get a new ticket number, because each ticket is closed automatically after 3 days.
Finally i decided to exit from this hassle. So i raised a request to disconnect and refund my money, since i've paid money in advance for 6months.

They said, they don't have the policy of refunding money. Anytime in future if i decide to avail their service, i can use that money.

Now, neither i have a connection nor my money.

My last ticket no is [protected].
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Aug 18, 2017
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Jul 18, 2017
ACT Fibernet Customer Care's response
Hi Prakash,

We regret for the delay. We will get in touch with you and set things right.

Regards,
ACT Fibernet
Jul 19, 2017
Updated by prakash
I don't need your service anymore. I've taken new connection. I've suffered enough. JUST GIVE BACK MY MONEY.
Jul 31, 2017
Updated by prakash
I just got a call from ACT, saying that your validity of 6months ends today, so we cannot pay you. ###### SAT ON MY COMPLAINT FOR ONE FULL MONTH WITHOUT GIVING ME ANY SERVICE AND NOW THEY SAY YOUR VALIDITY ENDS NOW.
Aug 18, 2017
Updated by prakash
This isn't resolved.
Complaint comments 

Comments

I want to shifted my house soo please kindly shift the connection thanking you[protected]

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