ACT Fibernet — Taken money not provided service for 10 out of 20 days and not refunding

raghualluri

from Hyderabad, Telangana

Address:

C407 KSR green valley madhavadhara, visakhapatnam

They charged me 4241 INR for a 6 month connection. But in the first 20 days there was no internet for nearly 10 days. I had to make numerous calls and emails but to no avail. They would put me on hold, promise me ticket is escalated but in the end there was no service provided. All complaints made to the appellate authority of Act also went ignored. So I asked them if they are not capable of providing regular service they should refund. They agreed to refund but it is 21 days since and I have not received a single penny. Customer Care agrees they are unable to provide service so why are they holding on to my money?
I have not faced such harassment from anyone so far and it affected my work so much I am into anxiety medication now.
I have recorded the fraudulent way they set their apparatus that every consumer gets a disconnect twice or thrice a month and loses internet for nearly 4 to 5 days a month. They made me give my bank details thrice already to refund me my amount but I have not received the refund. Their advice says the refund should reach my bank in 7 working days and that has not happened. In all their advices on phone, in person or via email they have only lied, cheated and defrauded me of my money, my time and my health. Please help.

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ACT Fibernet customer support has been notified about the posted complaint.

Nov 04, 2020

Updated by raghualluri I took a video of the poor infrastructure that ACT maintains in most apartment complexes. The junction boxes are open to abuse and the agents just keep swapping the non working ones with somebody else's. When you ask them they just shrug it off. So from that you can gauge that every body gets NO internet for 4 to 5 days a month. 2 days for being swapped. 3 days for following up with numerous calls and emails. This is the kind of Fraud Atria Convergence is indulging in and needs to be brought to light.

Verified Support

Nov 05, 2020

ACT Fibernet Customer Care's response Dear Customer,

We regret the inconvenience caused. We will look into the matter and make every effort to assist you.

Thank you,
Team ACT Fibernet

Nov 05, 2020

Updated by raghualluri I am sorry what is the resolution? I got a notification that ACT responded.

But I cannot see anything as a useful response, just a list of all the previous complaints..

Nov 08, 2020

Updated by raghualluri Dear ACT people
Stop making your agents call me constantly.
It is like harassment. I have received calls from 6 people since Friday asking me to reconnect. I was told I will get a refund then why am I being hounded by ACT people? Is this a new tactic to not pay me back my money. Kindly stop harassing me.
The following agents
[protected]
[protected]
[protected]
[protected]
Have been calling me without checking the ticket history, complaint history, or poor service history of ACT internet and harassing me to reconnect.
Kindly ask them to stop doing this.

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Comments

raghualluri

from Hyderabad, Telangana

First I do not get service as promised.
Then when I asked for Refund, I was asked to share Bank details THRICE already.
Every time i get assurance on phone and email and sms that it will be paid in 5-7 working days.
This is the THIRD TIME, 2nd after raising it on consumer forum where their agents said they will look into the matter.

Then they constantly call me asking me to take the complaint back but cannot assure of 100% service.

Still after more than a month, there is NO REFUND.
And complete silence. See their last email about payment. Please add it as evidence.