[Resolved]  ACT Fibernet — Unfair billing and harassment recovery telephone calls towards prepaid Fibernet connection of Act Corp

Address:Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru - 560 010
Website:www.actcorp.in

I had taken a Prepaid Fibernet (Broadband) connection (Account No.[protected] at my residence (Bangalore) by paying initially Rs.5500 on 04 Sep 2018 (for package of 5 + 1 month free). Further, I continued with their service by making Prepaid payments (online) for the same package. Though the speed of the broadband was good initially, it became very slow (unable to attend online classes by my children) since Apr 20 (during COVID-19 pandemic period) may be due to capacity constraints or some other technical issues at the ACT Corp end (reasons best known to them). As per the ACT customer care advice, I had even changed my package by making additional payments on 02 Jul 20 and 24 Aug 20. There was no improvement in fibre net speed. Finally, with no resolution from their side after multiple calls and email correspondences, I decided to discontinue the fibrenet connection once my Prepaid validity expires in Feb 21 and to look for alternate options. The same was intimated to ACT customer care through telephone calls and emails. With no response from their side, I disconnected the modem (installed by me) and stopped using ACT Fibrenet after my Prepaid validity. Further, I changed over to Airtel Broadband from the same date.

In the aftermath, I would hereby like to bring to their kind attention the following;

(i) A Bill amount of Rs.986.06 has been generated (for the period Feb 21 to Apr21) from their side (for reasons unknown to me), when my connection is Prepaid Broadband which should automatically get disconnected once the prepaid usage period/validity completed in Feb 21. Additionally, I have informed multiple times to customer care through emails and tele calls that I do not need their service due to slow broadband speed and poor customer service, which unfortunately could not be resolved for reasons best known to them.

(ii) Making illegals calls through unauthorised recovery agents for bill payment and/or to reactivate the connection. The calls are being made to woman at home encroaching into my privacy and right to choose the service provider.

I have reported the above matter to them several times (through emails) but despite all my pleadings they haven't taken any corrective action as a responsible corporate to resolve my grievance. ACT Corp is requested to

(i) Cancel the wrong bill generated irrespective of my non-usage of their services and / or

(ii) Stop the illegal and unethical tele calls from their side for reactivation of service
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Aug 23, 2021
Complaint marked as Resolved 
After the complaint, I got three calls from the Act complaint resolution team to understand the case. I explained with sincerity what had happened. They understood the genuineness of the case. Finally, I got a call and SMS message from Act Corp that they have resolved the case and my account has been deactivated. The local team of Act has mishandled the issue. People concerned understood the matter. If we are genuine, I think people are there to listen and help. Thanks a lot to www.consumer complaints.in portal for helping me to resolve this.
ACT Fibernet customer support has been notified about the posted complaint.
Verified Support
Aug 20, 2021
ACT Fibernet Customer Care's response
We regret the inconvenience caused. Please be assured that our team is looking into this.
Aug 21, 2021
Updated by anilro
Today I received calls from ACT representatives to discuss the issue after I registered complaint on https://www.consumercomplaints.in portal. They acknowledged that they have received the complaint and asked me about the details of the complaint. They have promised me to look into the issue and revert back to me.
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    ACT Fibernet Phone
    +91 91 2121 2121
    +91 72 8899 9999
    ACT Fibernet Address
    Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
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