Adani Electricity Complaints &amp; Reviews

In account number[protected], Bill No.[protected] bill dated 4 12 2020 in the name of Manubhai Gopani the payment of Rs.1750/- is debited twice from my bank account inadvertently while making payment from google paythr account no.[protected] of Saraswat co op bank Ltd. Kindly refund the additional amount. I do not want credit in next bill, I want transfer in the name of Deven M Gopani, since it is paid from my bank account. For any query call me on [protected].

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My account no :[protected], jayesh j shah, plot no 26/27, new maneklal estate ghatkopar west, mumbai 400086,
my flat no b/106 bearing above account is closed since many months hence there is no usage of electricity kindly note it .
thanks assuring your kind cooperation all the time

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There has been constant electricity theft in the B-1 wing of Rahat Apartment which is located at Kurla west, 259 old agra road. After several complaint to Adani Electricity no action has been taken against this. The household do not have an electricity meter and have directly connected to the main electric supply of the building. No action has been taken for years against this. These people have no value for electricity. please take appropriate action against the accused since this is a case where the officials might also be involved.
Because of this, We get electricity bill higher than the average.

Adani Electricity customer support has been notified about the posted complaint.

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Hakim123

Nov 12, 2020

A person from Adani Electricity named 'Aniket' visited with the complaint and removed the wires but later on again connected it illegally before leaving and no further action was taken.
This is how the company resolves a complaint?

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Address:

Chembur

Even after the successful payment of bill amount of 430 of month Aug 20 it is still added in the bill of Sep 20.

Even after personally visiting to the electricity office no proper response was given. They didn't even consider it as a complaint.

Account no :[protected]

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SittyCrap

Nov 3, 2020

It would be nice if we receive a response soon.

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Address:

Tilak Nagar, Road no 3, chembur, mumbai 400089

I'm Ismail Shaikh undersign My Flat No 162/ Bldg No 56-A (Krishna Adhyapak CHS) Kurla (W) its a residential Flat. I have taken a reading as on Dates given below, our Meter No is RS09834036 :-
08/10/[protected]
10/10/[protected]
23/10/[protected]
24/10/[protected]
28/10/[protected]
The reading is personally taken by me on given date & its Counting is very fast as comparable to my previous Meter reading based on regular consumption of Electric Energy. We've already Paid the amount of Rs 24500/- in last 2 Months which is a big amount so Please check the meter reading, if faulty meter is there so change it as per your cost. This is a very serious matter so please solve it as early as possible & Return the Charges which is too much Inflated .Thanks

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Address:

Kandivali west

Not refund my bank a/c my dedeucte money

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Address:

Powai, Mumbai 400076

Sir/Madam, I am a 76 yrs old widow and live alone. My Adani Electricity Account No is[protected]. I reside at Powai, Mumbai. Since I do not keep good health, I have been making advance payment by cheque and the amount is adjusted in my monthly bills so far. This time too as usual, I had made my advance payment in February 2020 by SBI Cheque No 770713 dated 29 Feb 2020 for a sum of Rs 10, 000 which has been debited from my account, however,...

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ACCOUNT No.[protected] – METER # 7020760 - MUSHTAK MIRAJKAR.
B-20, Shiv Ganga 1, Vakola Pipeline Road, Santacruz East Mumbai 400055.
[protected][protected][protected][protected][protected][protected]
Dear Sir/Madam,
I have been emailing since June 2020 Adani Electricity Customer Support requesting to provide me March 2020 actual bill with actual meter readings...

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Please find attached the noc from oberoi construction pvt ltd for change in the ownership. I have also paid the latest july bill.
Kindly transfer the name to rahul mehrotra & poonam mehrotra, the address remains the same.

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Address:

R.No.407, Building no 15 B, Mhada Project.Sahakar Nagar, Chembur, Near Tilak Nagar station. S.R.No. 14, CTS No.48 A, Mumbai-74

Since last 4 months our bill is coming double the amount it usually comes. Since our usage is not 600 units per month. The meter is showing 600 units. The meter is showing faulty units. Hence i request you to change the meter.

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support7006379

Aug 12, 2020

Dear Customer,

Account No.[protected]

Warm Greetings from Adani Electricity.

This is with reference to the complaint received through Consumer Helpline GOI portal, pertaining to a billing related issue.

Due to Covid-19 precautionary directives issued by the regulator - MERC, our Customer Care Centers / Bill Payment Centers / Meter Reading / Bill Distribution / Meter testing etc. which required human interface had been closed and only critical services like power supply restoration were continued with.

The above steps have been taken as directed by the regulator MERC, in the “Practice Direction” document issued on 26/03/2020. The document can be referred here: https://www.adanielectricity.com/-/media/Project/Electricity/home/Practice%20Dir...⇄

Accordingly, the bills for the month of Mar-2020 Apr-2020 & May-2020 were generated on the basis of estimated consumption. Reason for the same has been explicitly mentioned in the "Important Messages" section of the bills.

Subsequently, the actual meter reading was taken on 29/06/2020 for calculation of billing month Jun-2020. Based on the meter reading collected, actual number o[censored]nits consumed between 29/02/2020 and 29/06/2020 were calculated.

However, it is not possible for us to ascertain the exact consumption in each of these 4 months – Mar-2020, Apr-2020, May-2020 and Jun-2020. Hence, these units have been apportioned uniformly between the 4 months (based on the number of days in each month), so that you are not charged in a higher slab in any particular month.

Based on above calculations, it was found that you were underbilled for billing month Mar-2020, Apr-2020 & May-2020. The actual units consumed during the period were 1947, however you were only billed for 719 units. Hence, the payable bill amount was recalculated and the unbilled amount of Rs.13, 217.24 was added in the billing month Jun-2020, generated on 06/07/2020, under the head "Net Previous Balance".

Please refer the table appended below, which explains the difference between the units billed and actual units consumed during Mar-2020, Apr-2020 & May-2020:

A copy of the bill, which explains the calculation of the differential bill amount is also being attached herewith, for your reference.

Further, we confirm the receipt of the last payment made by you, for Rs.1, 710, against the May-2020 bill. Please refer the message printed under the “Important Messages” section of the Jun-2020 bill, which acknowledges the receipt of this payment.

In the meantime, please visit this URL for more information regarding billing during the lockdown period: https://www.adanielectricity.com/BillAmendmentDetails

Also, please view this video for more clarity regarding the billing carried out during the lockdown period: https://youtu.be/diXpQZqqswY

Further, we are offering our customers an option to pay this bill amount in 3 interest-free EMIs.
• To pay the bill online click here: https://www.adanielectricity.com/Payment/Online-Payments
• Or visit the nearest Genius Pay outlet to pay in cash / cheque. Locate the nearest outlet here: https://www.adanielectricity.com/contact-us/our-genius-pay-centers

Trust this responds to your query.

Thanks, and Regards,

AEML Team.

S

support7006379

Aug 12, 2020

Dear Customer,

Account No.[protected]

Warm Greetings from Adani Electricity.

This is with reference to the complaint received through Consumer Helpline GOI portal, pertaining to a billing related issue.

Due to Covid-19 precautionary directives issued by the regulator - MERC, our Customer Care Centers / Bill Payment Centers / Meter Reading / Bill Distribution / Meter testing etc. which required human interface had been closed and only critical services like power supply restoration were continued with.

The above steps have been taken as directed by the regulator MERC, in the “Practice Direction” document issued on 26/03/2020. The document can be referred here: https://www.adanielectricity.com/-/media/Project/Electricity/home/Practice%20Dir...⇄

Accordingly, the bills for the month of Mar-2020 Apr-2020 & May-2020 were generated on the basis of estimated consumption. Reason for the same has been explicitly mentioned in the "Important Messages" section of the bills.

Subsequently, the actual meter reading was taken on 29/06/2020 for calculation of billing month Jun-2020. Based on the meter reading collected, actual number o[censored]nits consumed between 29/02/2020 and 29/06/2020 were calculated.

However, it is not possible for us to ascertain the exact consumption in each of these 4 months – Mar-2020, Apr-2020, May-2020 and Jun-2020. Hence, these units have been apportioned uniformly between the 4 months (based on the number of days in each month), so that you are not charged in a higher slab in any particular month.

Based on above calculations, it was found that you were underbilled for billing month Mar-2020, Apr-2020 & May-2020. The actual units consumed during the period were 1947, however you were only billed for 719 units. Hence, the payable bill amount was recalculated and the unbilled amount of Rs.13, 217.24 was added in the billing month Jun-2020, generated on 06/07/2020, under the head "Net Previous Balance".

Please refer the table appended below, which explains the difference between the units billed and actual units consumed during Mar-2020, Apr-2020 & May-2020:

A copy of the bill, which explains the calculation of the differential bill amount is also being attached herewith, for your reference.

Further, we confirm the receipt of the last payment made by you, for Rs.1, 710, against the May-2020 bill. Please refer the message printed under the “Important Messages” section of the Jun-2020 bill, which acknowledges the receipt of this payment.

In the meantime, please visit this URL for more information regarding billing during the lockdown period: https://www.adanielectricity.com/BillAmendmentDetails

Also, please view this video for more clarity regarding the billing carried out during the lockdown period: https://youtu.be/diXpQZqqswY

Further, we are offering our customers an option to pay this bill amount in 3 interest-free EMIs.
• To pay the bill online click here: https://www.adanielectricity.com/Payment/Online-Payments
• Or visit the nearest Genius Pay outlet to pay in cash / cheque. Locate the nearest outlet here: https://www.adanielectricity.com/contact-us/our-genius-pay-centers

Trust this responds to your query.

Thanks, and Regards,

AEML Team.

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Account no.[protected]
Name : lata b rajadhyaksha

Dear sir,

We have received heavy electricity bill for rs. 6650.00 for the month of june-2020 which we have paid on 13th july 2020.

Again we have recieved bill for rs 6240/- fr the month of july-2020 for which due date is on 20th august 2020

We need to know our meter reading for the month of june and july, as we think that bill amount is exorbitant and wrongly charged.

We await for your swift response on this issue.

Regards,
Lata b rajadhyaksha

Adani Electricity customer support has been notified about the posted complaint.

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support7006379

Aug 4, 2020

Consumer is requested to provide Consumer Account (CA) No or Meter No to enable us to proceed further in the matter.

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Address:

mumai, india

On 22 April i have made the below complaint to Adani Electricity but nothing has been done about it till date and on the contrary Mr.Michael and his wife Manjula pereira has made a police complaint on me at Gorai police station about the cable wire.

Dear Sir,

I have exchanged several emails with the adani customer care team on my load fluctuation problems and so as as a temporary relief i was provided a 25...

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Dear sir/madam,

I am a resident of mumbai. I live in a 1 room kitchen. I have received a bill of rs. 14800/- (Amendment date from 10 march 2020 to 08 june 2020) and during lockdown i had paid 2500/- or more for each month (March, april, may). So a total of rs 22, 300 (March, april, may and june). Kindly explain to me how a 1 room kitchen can get a bill of rs. 5575 on average per month. I am shocked as every month i get a bill of rs. 3000-3.500 which is still believable. And the usage has been same till date. Kindly do the needful and oblige to take some action on this matter as soon as possible.

Regard,
Resident of mumbai

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Address:

Adani Electricity

Dear Sir Madam.

With the reference to the subject. My Self Kedar Narvekar. & My Account no is[protected] . I have received the Adani Bill as below
Bill March 2020 :- Rs. 2040 (Meter Units-259),
Bill April 2020 :- Rs. 1890 (Meter Units :- 259)
Bill May 2020 ;- Rs 3878.93 (Meter Units :- 470)
Bill June 2020 :- Rs. 4143.41 (Meter Units :- 497)

Since March 2020 to June 2020, my meter...

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Address:	Adani Electricity, Devidas Lane, Off SVP Road, Near Devidas Lane, Telephone Exchange, Borivali (W), Mumbai - 400103
Website:	[email protected]

This is to inform you that my bill amount for june 2020 is very very high, the amount is 14600 rupees. I have paid amount for all bills on monthly basis and no bills are pending, not sure why you have sent such an high amount for june. My monthly bill which comes is average approx 3000rs and suddenly in june it shows 14600 rupees

Request you to please check and let me know the reason for this high amount

I have attached bill and meter photo for reference, also below are all details-

Name - ferdos fatima safdar hussain
Address - 64 maaz villa r no 201, ambedkar rd, pali naka, bandra west, near janata bar hotel, bandra west, mumbai -400050
Mobile number - [protected]
Account number[protected]

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Address:	RNA CORPORATE PARK, OLD KALAMANDIR, NEAR COLLECTORS OFFICE, BANDRA E, MUMBAI 400051
Website:	www.adanielectricity.com

Dear sir/madam, i am a resident of bandra west, mumbai. We have adani electricity giving us power. My average electricity bill is around 7000 to 8000 inr per month. But for the month of june i have received a bill of 27000 inr!!!
My consumption is the same it was all the pervious three months during lockdown. This is a complaint of many citizens across mumbai and india.
Not only is this bill deceitful, undemocratic but unlawful...

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Address:	Adani Electricity Customer Care, 2nd floor, MB Trade center, Near Railway Phatak, Bhaindar East Dist-Thane 401105
Website:	www.adanielectricity.com

Adani Electricity Mumbai has send an inflated bill of Rs 9080 after the lockdown,
There is not been any justification of such a high bill,

The government is supported to help the citizens not loot them by sending such high bills.

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Address:	Shankeshwar Nagar, Dahisar East, Mumbai 400068
Website:	www.adanielectricity.com

Account no:[protected]
For the last 7-8 months since our electricity supplier has moved to adani, the units have almost doubled up which has resulted in more than double bill. I haven't bought a single new appliance, not even a new light bulb and as we live on rent we have basic equipments only. Our bill which was originally rs.700 with almost 120 units is now averaging more than 200 units with rs. 1700 as the average bill, and again this is with no new electrical appliance. We are living in the same house for the last 3 years and this incident has only occuredafter adani took over here.
This is unfair business from the company,. So please respond soon

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