[Resolved]  Adidas — Did not get refund amount

This is regarding order #AIN01021592.
I placed an order for a pair of shoes, which I returned. The payment was made via phone PE on delivery mode. Pick up process is completed and I got a mail on 14 July 2022 stating that I will get the refund within 14 days.
Till date (05/08/2022), the refund has not been initiated. The customer support lines are always engaged and I did not get any response to my emails. The value of the returned product was Rs 1499.50