Adidas — Haven't received refund for returned shoes

I brought an adidas tensaur 11k shoe on 14th August 2022. Since it was my first time I didn't know (k) was meant for kids so I gave for a refund they took the shoe and didn't send any refund. The original adidas website is a scam website. Don't buy anything from the website don't get scammed
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Bought adidas predator boots for my 16 yo son and after just four games both feet are ripped at the big toes.

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