Adidas — No initiation on my refund of Rs 6400 for returning the shoes

I ordered shoes fromAdidas on 8th july and got them on 10th july so i got them a size smaller so i decided to return them so registered a return for them the same day .And the payment was on COD . Then the next day a pickup guy came and took them by giving a printout of confirmation of returned item to me . Now i am in this dilemma that when they are going to take my bank details as no one is responding to my emails no call is picked by any of the Adidas team its just ringing for hours but no one is picking. I need that Adidas do contact me and initiate my refund
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