Adidas — Order not placed but payment is done

I placed an online order on 24 th october on adidas.co.in's site.I entered my card details and I submitted the otp as well.The amount has been debited from my account but when the payment gateway redirected to the adidas' site, it intimated me that the payment was failed/refused and hence the order couldn't be placed.I haven't got the refund yet as well.Please look into this issue at the earliest and initiate my refund.

Payment -INR 2192.57 /-
Time of payment: 10:25 pm
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