Adidas — Refund Issue - Order No. AIN00916919

Address:

Kondapur, Hyderabad, Telangana

I had ordered the adidas shoe on 18th June 2022 from adidas.co.in and received it on 21st June 2022. After trying once, I did not like the fit as it was a bit on the loose side and I immediately raised a return request as adidas India has no exchange policy. I had gone through their return policy and was ready to wait for 2-3 weeks for the refund. But the problems started after I raised the return request.

Problem 1 - For a week the order was not picked up and then I had to call multiple times both adidas and their logistics partner BlueDart for the pickup and finally it was picked up after 8-10 days and adidas customer support team also confirmed that they received the order on 1st July 2022.

Problem 2 - On 11th July 2022, on a call with the support team, they told their warehouse team has not updated on the quality check and said it might happen in a day’s time and shared a refund form to submit my bank details. I submitted the refund form and I was told that I should be receiving the amount in a week’s time. As I hadn’t received the money by 22nd July 2022, I called them again and I was surprised to know that my account details are not updated in their system. The customer support asked me to fill the refund form again and wait for few days.

Problem 3 - On 28th July 2022 I called them to check on the status and then again I was told that the warehouse team has not confirmed on the quality check for the item received on 1st July. Again was told to wait for a week.

Problem 4 - Same story for the call on 3rd Aug and have been told to wait for a week.

I am not sure how common is this but I am facing such issue for the first time, I have ordered multiple times from Amazon, Myntra, Flipkart and others but haven’t ever had a bad day. I hope this helps and hopefully they improve on their process and people.