Adidas — Refund not initiated for Shoe Return

IT start when i ordered the shoe on 16th September 2022 from Adidas India and due to some quality issue i had returned the same on 27th September 2022. The product reached the Adidas warehouse on 29th September. From 01st October onward i am chasing the Adidas customer support team on my return status and initially they waste the time by saying that we have some issue in our warehouse and we have not received any confirmation from warehouse on product quality check, they wasted the whole October in that, I chased them around 5-6 time in the moth of October itself, every time they ask me to wait for 24, 48, 72 hours and we will get you refund initiated. There comes November when i called them they informed me that we got the status update from the warehouse but i don't know why it has been stuck from our finance team side. I have already asked them to escalate the matter 5-6 times. Even after escalations their internal team/ Seniors/TL/Supervisors are not interested to revert on the escalations. Today on 15th November 2022 i called them again they told me there is still no revert on the escalated mails as of now and they repeated the same sentence, please wait for few days. I am fed up now with their service and they customer care is of no Use.

Case no[protected]
Order no - AIN01452673
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