I Placed an order with Adidas which was delivered to me on 8th January 2023. I received the product on 10th January 2023. Due to an issue with the size of the product that was ordered, I raised a return request with Adidas. The order was finally picked up by the courier partner soon. I was asked by Adidas to provide my bank details over email since it was a cash on delivery order, the refund was to be done on the respective bank account. I received an email from Adidas on 14 January 2023, stating that they have recieved the returned adidas item. After that I had to call the customer care to send the form to fill the necessary details for the refund. I received mail on 16 January 2023 stating that their returns team has initiated the refund and the average repayment time is 14 days from the time they have received the correct account information. It has been 19 days since the pick up however, no refund has been received by me. I called their customer care several times regarding refund but they are saying same thing that I will get refund in 4-5 days. Due to a fault at their end, I cannot keep waiting for the refund especially of an amount of Rs1840. Kindly assist in resolving the issue.
The order number for the respective order was: AIN02479304
Name: Mayank Singh Yadav
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