I Placed an order with Adidas which was delivered to me on 6th Jan 2023. Due to an issue with the size of the product that was ordered, I immediately raised a return request with Adidas. After 2-3 attempts of raising the request, the order was finally picked up by the courier partner on 9th of Jan 2023. I was asked by Adidas to provide my bank details over email since it was a cash on delivery order, the refund was to be done on the respective bank account. I received an email from Adidas on Jan 10th 2023, two days after the pick up stating that the refund will be processed within 3-14 days. It has been 21 days since the pick up however, no refund has been received by me. Today, on 31 of Jan 2023 and I Spoke to the customer service team about 10-15 time and all the time the teams responce is to wait for 14 days. It is very irritating to wait for the refund which was supposed to be done weeks ago. I am not supposed to wait for the refund due to some error done at there end.Specially for such amount (Rs2299).
Kindly assist in resolving the issue
The order number for the respective order was: AIN02444898
Name: Parth Nandan
E-mail: parth.nandan.[protected]@gmail.com
Contact: [protected]
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