Aditya Birla Finance — no noc provided even after deposited full and final payment as per aditya birla foreclosure letter on 24.09.18 and emi also deducted on 5.10.18

Address:

Mumbai City, Maharashtra, 248001

I did the foreclosure payment on 24th september'2018 towards business loan no. Lxn d[protected] through neft & it has been instructed via email and i replied to that email along with payment screen shot but i don't see any response from past 16 days even 13 reminder through mail and 6 complaint over phone at customer care, here, again the instalment amount has been deducted on 05.10.18 even after making payment on 24.09.18 as per forclosure letter, i don't know to whom i need to reach out because customer executive doesn't have proper knowledge and every next call they are giving different reason for delay and they are not really helpful as they are saying that have limitations for concern lock not for resolution, even they don't have any tracking system for customer complaints, only one way communication seems in the system no interlinking with concerned department, no reference no. Providing against any complaint, no tracking of complaints, no senior person available for resolution in totality no full proof system available and a lot of loop holes in the world of digitalisation.

Can anyone look into this, and try to give us better solution against my complaint.

Rajesh chandel
[protected]